Frequently Asked Questions

Click on the Buy button, register and proceed to make your purchase. Come back to watch! 

If you’ve already purchased your pass, just go to the same webpage where you made the purchase. If you are not already logged in, click on the content you’ve purchased and log in using the email and password you’ve set up during registration.

This means that for one price, $49.99, you can share you login information with 2 other FAMILY members to give them access to the content. 

When you purchase at this tier, this will enable you and 2 other FAMILY members to use your login infomation (email address and password) to watch the meet.

This is a great way to pay one price but get access for you + 2 other FAMILY members at a 45% discount!

Redeem a gift. 

Go to the content webpage. 

Click on the content. 

Sign up for a new account using the same email address on which you’ve received the gift email. 

If there are multiple price options, select the one the voucher is intended for (check your gift email for info on this). 

On the final screen where you enter your payment details, click add voucher. 

Enter your gift voucher code. If the code is valid, you will see the price change at once. Finish by clicking PAY or SUBSCRIBE*

Yes, you can cast to a Google Chromecast device from Android and to an Apple TV from an iPhone. The below links dive into this further.

https://support.boxcast.com/en/articles/4235180-send-boxcast-video-to-chromecast

https://support.boxcast.com/en/articles/4235226-recommended-devices-for-watching-a-broadcast

The heatsheet will be embedded on the “home page” when it becomes available

For all payment and access related issues, please visit our Support Center. https://support.inplayer.com/

Try these simple yet effective fixes:  

Refresh your browser page. 

Clear your browser’s cache and cookies. Here is how to do it. 

Access the website via private/incognito mode. Here is how to do it. 

Restart your computer or device. 

Try using a different browser (Chrome, Mozilla, Safari, Edge etc.). 

Try using a different device. 

Make sure you are not using a VPN. 

Try using a different network like another WiFi connection, 4G, 5G or a Hotspot.